Job Description
Main Purpose:
To ensure timely coordination of FTTH installations, workforce assignments, performance management, optimal allocation of material resources, and real-time monitoring of field activities. This role bridges operational execution and customer experience, improving installation SLAs and reducing downtime.
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.
Job Title: Dispatch Engineer Home Broadband
Reports to: Senior Manager Technology, Home Broadband
No. of Vacancies: 2
Main Job Functions:
Coordinate work order assignments and field operations for FTTH installations.
Track workorder assignments for contractor workforce, manage schedules, and ensure adherence to all installation SLAs.
Prioritize work orders and tasks based on SLAs and urgency.
Assign field teams based on availability, location, and...
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