Dispatch Manager

Job Description

Designation:    Dispatch  Executive  

 Job Location:    Santej, Gandhinagar

Department:    Dispatch    

Grade/ Level:    L3

Direct Reporting To:    Managing Director    Direct Reportees:    Store & Dispatch Excecutive

New Position/ Back Fill:    New  

 No. of openings:    1

Job Purpose: 

In a manufacturing unit, the responsibilities of a dispatch executive typically involve coordinating and overseeing the shipment of goods and materials to customers or other facilities. Here's a breakdown of some common responsibilities:

Responsibilities:  

 •    Planning and Scheduling:

•    Coordinate with production departments to ensure timely completion of orders.

•    Plan and schedule dispatch activities based on production schedules and customer demands.

•    Inventory Management:

•    Maintain accurate records of inventory levels to ensure sufficient stock for dispatch.

•    Monitor inventory levels and coordinate with procurement team to replenish stock as needed.

•    Order Processing:

•    Receive and process customer orders.

•    Verify order details, including quantity, specifications, and delivery instructions.

•    Packaging and Labeling:

•    Ensure proper packaging of goods to prevent damage during transit.

•    Label packages accurately with relevant information such as product codes, batch numbers, and shipping addresses.

•    Documentation:

•    Prepare shipping documents, including invoices, packing lists, and shipping labels.

•    Ensure compliance with relevant regulations and documentation requirements.

•    Coordination with Logistics Providers:

•    Liaise with logistics providers (such as carriers and freight forwarders) to arrange transportation.

•    Negotiate shipping rates and terms to optimize cost-effectiveness.

•    Tracking and Monitoring:

•    Track the status of shipments and provide updates to customers as necessary.

•    Monitor delivery timelines and address any delays or issues that arise.

•    Quality Control:

•    Conduct quality checks on outgoing shipments to ensure accuracy and compliance with quality standards.

•    Address any quality issues or discrepancies with relevant departments.

•    Customer Service:

•    Communicate with customers regarding order status, delivery schedules, and any inquiries or concerns.

•    Resolve customer complaints or issues related to shipping and delivery.

•    Continuous Improvement:

•    Identify areas for process improvement and efficiency gains in dispatch operations.

•    Implement measures to streamline workflows and reduce costs while maintaining quality standards.

•    Health and Safety:

•    Ensure compliance with health and safety regulations in the handling and transportation of goods.

•    Implement measures to minimize risks of accidents or injuries in the dispatch area.

•    Team Management (if applicable):

•    Supervise and provide guidance to dispatch staff.

•    Conduct training sessions to ensure staff are knowledgeable about dispatch procedures and safety protocols.

•    

Requisite Skills:    

•    Confident and assertive

•    Excellent client-interfacing skills

•    Administrative skills

•    Excellent communication skills (written and verbal) 

•    Analytical skills

•    Attentiveness to details

•    Good listening

•    Knowledge of functioning of businesses

•    Self-grooming, logical reasoning and self-motivation

•    MS office proficiency

•    Ability to handle confidential information with tact and discretion 

•    Ability to comprehend and analyze relevant industries for industry insights and trends

Desired Skills:    

    Ability to lead a team

    Ability to perform under pressure

    Being performance-driven and focused on results

    Ability to self-motivate and motivate others

Education:    Graduate in Rubber Technology or Master in Rubber Technology

Relevant Experience:    A minimum of 2 years 

Total Experience:Up to 2 years

Will travel?    No    Monthly 

Preferred Domain:    Production    PF – Yes / No    No

Reference Companies:    Small & Medium Enterprises

Gender:    Male    

Marital Status:    NA