Dispatch Manager

Job Description

Designation:    Dispatch  Executive  

 Job Location:    Santej, Gandhinagar
Department:    Dispatch    

Grade/ Level:    L3
Direct Reporting To:    Managing Director    Direct Reportees:    Store & Dispatch Excecutive
New Position/ Back Fill:    New  

 No. of openings:    1

Job Purpose: 

In a manufacturing unit, the responsibilities of a dispatch executive typically involve coordinating and overseeing the shipment of goods and materials to customers or other facilities. Here's a breakdown of some common responsibilities:

Responsibilities:  

 •    Planning and Scheduling:
•    Coordinate with production departments to ensure timely completion of orders.
•    Plan and schedule dispatch activities based on production schedules and customer demands.
•    Inventory Management:
•    Maintain accurate records of inventory levels to ensure sufficient stock for dispatch.
•    Monitor inventory levels and coordinate with procurement team to replenish stock as needed.
•    Order Processing:
•    Receive and process customer orders.
•    Verify order details, including quantity, specifications, and delivery instructions.
•    Packaging and Labeling:
•    Ensure proper packaging of goods to prevent damage during transit.
•    Label packages accurately with relevant information such as product codes, batch numbers, and shipping addresses.
•    Documentation:
•    Prepare shipping documents, including invoices, packing lists, and shipping labels.
•    Ensure compliance with relevant regulations and documentation requirements.
•    Coordination with Logistics Providers:
•    Liaise with logistics providers (such as carriers and freight forwarders) to arrange transportation.
•    Negotiate shipping rates and terms to optimize cost-effectiveness.
•    Tracking and Monitoring:
•    Track the status of shipments and provide updates to customers as necessary.
•    Monitor delivery timelines and address any delays or issues that arise.
•    Quality Control:
•    Conduct quality checks on outgoing shipments to ensure accuracy and compliance with quality standards.
•    Address any quality issues or discrepancies with relevant departments.
•    Customer Service:
•    Communicate with customers regarding order status, delivery schedules, and any inquiries or concerns.
•    Resolve customer complaints or issues related to shipping and delivery.
•    Continuous Improvement:
•    Identify areas for process improvement and efficiency gains in dispatch operations.
•    Implement measures to streamline workflows and reduce costs while maintaining quality standards.
•    Health and Safety:
•    Ensure compliance with health and safety regulations in the handling and transportation of goods.
•    Implement measures to minimize risks of accidents or injuries in the dispatch area.
•    Team Management (if applicable):
•    Supervise and provide guidance to dispatch staff.
•    Conduct training sessions to ensure staff are knowledgeable about dispatch procedures and safety protocols.
•    

Requisite Skills:    
•    Confident and assertive
•    Excellent client-interfacing skills
•    Administrative skills
•    Excellent communication skills (written and verbal) 
•    Analytical skills
•    Attentiveness to details
•    Good listening
•    Knowledge of functioning of businesses
•    Self-grooming, logical reasoning and self-motivation
•    MS office proficiency
•    Ability to handle confidential information with tact and discretion 
•    Ability to comprehend and analyze relevant industries for industry insights and trends


Desired Skills:    
    Ability to lead a team
    Ability to perform under pressure
    Being performance-driven and focused on results
    Ability to self-motivate and motivate others


Education:    Graduate in Rubber Technology or Master in Rubber Technology
Relevant Experience:    A minimum of 2 years 
Total Experience:Up to 2 years
Will travel?    No    Monthly 
Preferred Domain:    Production    PF – Yes / No    No
Reference Companies:    Small & Medium Enterprises
Gender:    Male    
Marital Status:    NA