Dispatch Operator I

Position Summary

Operates the HMC switchboard to extend and handle incoming, outgoing and interoffice calls by using a computerized database. Answers and alerts staff of emergency codes and alarms. Maintains the smooth flow of communication traffic and effective communications and alarm responses. Provides answering service for HMC practices.

Primary Position Responsibilities

1. Immediately responds to and follows department/HMC procedures for all codes and alarms.

2. Answers, transfers, and directs incoming calls using a computerized database for information access.

3. Relays Answering Service call information to on-call physicians as soon as possible.

4. Updates changes to on-call and records all pertinent information in Switchboard Office logs and notes.

5. Checks departmental daily updates, shares relevant minute to minute call information, checks e-mail and responds accordingly.

Qualifications

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