Job Description
Job Description
Qualifications
- Provide the highest level of customer service and satisfaction
- Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service
- Receive any incoming customer service calls
- Schedule and coordinate all service calls and scheduling tickets for jobs
- Add new customer jobs and tickets to the computer system (TCR)
- Conduct job service checks for jobs that have been out for 30 days or more
- Complete a “final edit” of each job ensuring the ticket has all the required information for billing
- Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners
- Perform other functions as necessary or as assigned
Qualifications
- High School Diploma or Equivalent
- 1-2 years of experience; or any combination of educ...
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