Job Description

Key Responsibilities

Live Dispatch (On-Road Support)

  • Monitor active Cycle 1 routes in real time starting at 11:00 AM
  • Support drivers with access issues, delivery problems, and route questions
  • Coordinate rescues, sweeps, and route adjustments (in the coordination room with other dispatch)
  • Track late routes and proactively mitigate delays

Driver Communication

  • Communicate clearly and professionally with drivers via calls, texts, and chat
  • Reinforce Amazon safety policies and DSP SOPs
  • De-escalate issues and maintain calm, solutions-focused communication

Metrics & Performance

  • Monitor and protect key Amazon DSP metrics, including:
  • On-Time Delivery (OTD)
  • Returns
  • DCR / DNR
  • Safety and compliance flags
  • Identify trends that may impact performance and alert leadership
  • M...

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