Dispatcher

To plan and execute Courier route assignments based on workforce availability and scheduling parameters and to coordinate pickup and delivery coverage to preserve FEC service standards._x000D_ _x000D_ Dispatches couriers for pickups and deliveries ensuring maximum efficiencies and effectiveness in service. Monitors and evaluates route loads to ensure balance of workload, flexibility of workforce, reassignments, and to provide coverage in the event of breakdowns. Organizes pick-up/delivery requests for customers according to location and reroutes couriers when necessary. Handles all incoming customer calls on all pickup/delivery related matters. Communicates with station personnel or customers as to estimated time of arrival and other related questions or concerns. Remains knowledgeable on city geography and traffic flow so that directions to customer locations can be provided as needed. Maintains Station Ops. Manager updated regarding pertinent workforce and service conditions and prov...