Dispatcher/Field Service Customer Support (Solar)

What will you do? As a key member of the service operations team, you will play a vital role in ensuring exceptional customer support and operational efficiency in a 24/7 environment. Your daily responsibilities will include: Customer Support Operations: Serve as the first point of contact in the Customer Care Center, addressing inquiries and providing timely assistance to internal and external stakeholders. Proactive Issue Management: Monitor systems and proactively report potential issues to minimize downtime and ensure continuous service availability. Incident Investigation: Efficiently investigate and resolve customer-reported issues, ensuring timely follow-up and resolution. Documentation & Reporting: Review historical documentation to support internal teams and customers with inquiries, audits, and reporting needs. Spare Parts Coordination: Identify and coordinate the necessary spare parts required for on-site interventions and repairs. Preventive Maintenance Planning: Manage the...