Job Description
About the Company: Provide a brief introduction to the company, its mission, and culture.
About the Role: A short paragraph summarizing the key role responsibilities.
Responsibilities:
- Research Credit/Debit card disputes and build dispute cases to recover funds for merchants (Visa/MasterCard/Amex etc..)
- Validate appropriate data from internal and third party systems and ensure appropriate course of action is being pursued.
- Ensure accurate and appropriate responses to disputes during the lifecycle of dispute.
- Ensure accurate accounting and reconciliation of Suspense Accounts and Scheme GL Accounts
- Monitor disputed transactions for possible fraudulent activity.
- Serve clients by resolving product and service problems.
- ACH and Other Transaction type and Dispute process awareness
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