Dispute Analyst Senior

Responsibilities

· Research Credit/Debit card disputes and build dispute cases to recover funds for merchants (Visa/MasterCard/Amex etc..)

· Validate appropriate data from internal and third party systems and ensure appropriate course of action is being pursued.

· Ensure accurate and appropriate responses to disputes during the lifecycle of dispute.

· Ensure accurate accounting and reconciliation of Suspense Accounts and Scheme GL Accounts

· Monitor disputed transactions for possible fraudulent activity.

· Serve clients by resolving product and service problems.

· ACH and Other Transaction type and Dispute process awareness

Qualifications

· Strong computer skills required

· Proficiency in MS Office

· Experience in disputes or in the payments industry preferred(3-5 Years US Market exposure preferred)

· Excellent communication skills

· Detail-oriented and results-driven

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