Dispute Resolution Lead

Join Empowered Futures as a Dispute Resolution Lead and use your skills to help support and empower young adults to realize their full potential. Empowered Futures is dedicated to creating confident, emotionally intelligent, and resourceful adults through self-empowerment, business mentorship, and unwavering support to help them build their capability and reap their full potential.

Position Summary

The Dispute Resolution Lead is responsible for overseeing the organization’s dispute resolution function, ensuring fair, timely, and consistent handling of complaints, grievances, and disputes. This role combines subject-matter expertise, process leadership, and stakeholder management to reduce risk, improve outcomes, and reinforce trust with clients, partners, employees, and external parties. The Dispute Resolution Lead establishes best practices, manages complex or high-risk cases, and drives continuous improvement in d...