Disputes Junior Analyst (Start ASAP)

Overview

The Disputes Junior Analyst supports PayMongo’s dispute operations by executing daily casework, ensuring accurate and timely submissions within card network timelines, and maintaining high-quality merchant communications and documentation. This role is designed for early-career candidates and is ideal for someone who is detail-oriented, operationally disciplined, and comfortable working with structured processes and deadlines.

The role sits within Fraud & Risk Operations and partners closely with Customer Support, Compliance, and Product/Engineering to reduce dispute losses, improve cycle times, and strengthen operational controls.

Responsibilities

1. Daily dispute case operations (BAU execution)
   • Work assigned dispute cases daily across the dispute lifecycle (intake, validation, evidence gathering, representment support, tracking outcomes).
   • Ensure dispute responses meet internal quality standards and are submi...