Disputes Middle Analyst Bilingüe

Plata is a high-tech financial platform poised to revolutionize how people interact with money through an easy-to-use, personalized, and trustworthy ecosystem.

We bring inclusive access to premium financial products and best-in-class customer support to each and every Mexican.

Our company was founded by executives that built some of the most innovative and successful digital banking businesses in the world.

Position Objective:

The Dispute Sr. Analyst will be responsible for managing and resolving disputes related to fraudulent activities or issues arising from the consumption of goods and services. The role ensures a fair and effective resolution that protects both the company's and customers' interests. Key responsibilities include analyzing cases in compliance with national and international chargeback regulations, with a focus on recovering amounts in favor of the company or customer as appropriate.

The position will involve overseeing and manag...