Disputes & Reviews Administrator – Customer Support (CSR Team)

Kindly noted that we are accepting applications strictly via email at [email protected] and [email protected]

Job Overview:

We are looking for a detail-oriented Disputes & Reviews Administrator to join our CSR team. This role is responsible for managing payment disputes, monitoring and responding to online reviews, handling social media inquiries, processing refunds, reviewing system-related issues, and identifying potential fraudulent activities. The ideal candidate will play a critical role in ensuring a secure, responsive, and high-quality customer experience across multiple platforms.

Key Responsibilities:

• Manage and respond to payment disputes across platforms including Braintree, PayPal, and Stripe
• Monitor and professionally respond to BBB and Google Reviews to protect and enhance brand reputation<...