Distinguished, Data Scientist - Agent-Led Engagement in Conversational Commerce

Position Summary What you'll do About the Role Walmart’s Next Gen Commerce team is building intelligent, proactive shopping agents that go beyond answering customer questions—they drive conversations that are timely, personalized, and value-generating. As a Distinguished Data Scientist for Agent-Led Engagement , you will serve as the key IC partner to the Director of Data Science for this space. You will lead the technical vision, model development, and execution strategy behind proactive engagement in Walmart’s conversational AI experiences. Your focus will be to design and implement systems that empower agents to initiate, sustain, and deepen customer conversations. You’ll build models that combine large language models (LLMs), structured behavior signals, and long-term customer memory to make real-time decisions about when , how , and why to engage. This work sits at the intersection of language understanding, user modeling, decision science, and personalization. This is a hands-on,...