Job Description
Job Description
• Act as a focal point for all distributor/key account inquiries/issues relating to order, price, credit, logistics, customs, damage, shipping, or related items. Work with necessary internal teams to resolve issues.
• Ownership for Order Management of key accounts/distributors, including but not limited to EDI troubleshooting, Overages, Shortages, and Damages (OS&D), logistics and back-office concerns, etc.
• Responsible for identifying, processing, and communicating Team Metrics, analyzing key account data, suggesting, and implementing improvement.
• Communicate consistently with superiors, peers, and others who have a need to know. Information should be communicated professionally, in a clear, concise, and timely manner.
• Management and maintenance of Customer Facing related processes, systems, and reporting, including but not limited to Customer Portal and EDI.
• Process returns and order handling adjustments
• Works cross-functionally with oth...
• Act as a focal point for all distributor/key account inquiries/issues relating to order, price, credit, logistics, customs, damage, shipping, or related items. Work with necessary internal teams to resolve issues.
• Ownership for Order Management of key accounts/distributors, including but not limited to EDI troubleshooting, Overages, Shortages, and Damages (OS&D), logistics and back-office concerns, etc.
• Responsible for identifying, processing, and communicating Team Metrics, analyzing key account data, suggesting, and implementing improvement.
• Communicate consistently with superiors, peers, and others who have a need to know. Information should be communicated professionally, in a clear, concise, and timely manner.
• Management and maintenance of Customer Facing related processes, systems, and reporting, including but not limited to Customer Portal and EDI.
• Process returns and order handling adjustments
• Works cross-functionally with oth...
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