Job Description
Key Responsibilities
Operations Management
- Manage day-to-day hub operations including inbound, storage, sorting, and dispatch
- Ensure timely and accurate order fulfillment as per defined SLAs
- Coordinate with transportation and last-mile delivery teams to ensure smooth dispatches
- Lead, train, and manage hub staff including supervisors, associates, and contractual manpower
Inventory & Process Control
- Oversee inventory accuracy, cycle counts, and stock reconciliation
- Minimize shrinkage, damages, and operational losses
- Implement SOPs and continuous process improvements to enhance productivity
Team & Manpower Management
- Workforce planning to meet daily and peak demand requirements
- Drive performance management, discipline, and engagement at the hub
Cost & Performance Management
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