Job Description

Core Responsibilities and Duties: 

  • Plan with local management to have appropriate workforce levels at each location, including delivery teams, warehouse, and office 
  • Compliance – ensure compliance with policy and procedures, customer SOP’s and internal processes 
  • Goals – Achieve financial goals, maintain Customer Key Performance Indicators (KPI’s) to meet or exceed goals 
  • Work with assigned locations to ensure they are aware and understand their goals and help guide them to achieve each goal 
  • Customer Reporting – Make sure all locations maintain and display KPI reports 
  • Customer Relations – Develop relationships with local management, Client field personnel, and key Customer individuals 
  • Start-up Responsibilities – Assist as needed and assigned on a “New Location” start-up 
  • Ensure staff is properly trained to perform daily assigned tasks, processes and procedures 
  • Audit KPI’s and monitor performan...

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