Divisional CRM Manager

Overview

As Divisional CRM Manager, you drive the implementation, adoption, and continuous advancement of globalCRM for our NPE division (Nutrition Plant Engineering) in alignment with divisional requirements and our long‑term strategy. You support NPE Key Users and the broader End User community by providing governance, training, and ongoing guidance to ensure effective utilization of globalCRM tools, including FSM, across the division.

Responsibilities / Tasks

A key part of your role is to facilitate communication between IT/CRM and the NPE business, ensuring that divisional needs are understood and represented within the globalCRM framework. You further support the rollout of new CRM functionalities and GEA requirements by coordinating training activities and leading UAT.

• Align with GEA globalCRM framework: Represent and champion NPE business needs within the GEA globalCRM framework and facilitating the rollout of new globalCRM functio...