DJI E-commerce After-sales & Claims Specialist

Key Responsibilities

• Handle return and refund orders across various e-commerce platforms in a timely and accurate manner
• Review and manage abnormal orders, including missing items, wrong items, damaged goods, and logistics-related issues
• Initiate appeals and compensation claims with platforms and logistics partners, and follow up until resolution
• Collect, organize, and submit supporting documents required for claims and appeals
• Coordinate closely with customer service, warehouse, logistics, finance, and platform teams to resolve issues efficiently
• Monitor claim and appeal progress, track outcomes, and summarize results
• Identify recurring after-sales issues and provide improvement suggestions to reduce future risks
• Ensure all after-sales processes comply with platform policies and internal procedures

Qualifications

• Strong problem-solving skills with a flexible and logical mi...