Job Description
Overview
Under the direction of the Director, Services and Support, the Document Solutions Support Specialist (DSS) is responsible to develop and support Sharp’s service partners, within an assigned geographic area. Also responsible to monitor, investigate and provide in-depth reporting on the field performance of all assigned products.
Responsibilities
Demonstrates high level technical skills on hardware, firmware, software, and network technical issue resolution. Use advanced troubleshooting tools & techniques to resolve escalated customer issues for business partners. Perform root cause analysis using critical thinking skills and troubleshooting methodologies.Compiles, edits, and gathers accurate data and information pertinent to monthly technical reports, assuring they are legible and delivered on time.Manages assigned territory, assisting Sharp’s service business partners to achieve performance levels in keep...
Apply for this Position
Ready to join Sharp Electronics Corporation? Click the button below to submit your application.
Submit Application