Job Description
RESPONSIBILITIES:
Client Engagement & Support
Manage email follow-ups and schedule virtual meetings to assist clients with document requirements
Build strong client relationships by providing clear and supportive guidance
Ensure timely and accurate communication aligned with immigration and school requirements
Record all client interactions and updates in our internal systems (CRM)
Documentation Management
Collect, label, sort, and endorse client documents between processing stages
Review submitted files for completeness and accuracy based on processing checklists
Coordinate across teams to ensure files are prepared for registration or visa lodgement
Maintain organized digital archives, ensuring compliance with privacy standards
Assist with audits and documentation quality checks
Cross-functional Collaboration
Work flexibly between the Registration and Visa teams, depending on pro...
Client Engagement & Support
Manage email follow-ups and schedule virtual meetings to assist clients with document requirements
Build strong client relationships by providing clear and supportive guidance
Ensure timely and accurate communication aligned with immigration and school requirements
Record all client interactions and updates in our internal systems (CRM)
Documentation Management
Collect, label, sort, and endorse client documents between processing stages
Review submitted files for completeness and accuracy based on processing checklists
Coordinate across teams to ensure files are prepared for registration or visa lodgement
Maintain organized digital archives, ensuring compliance with privacy standards
Assist with audits and documentation quality checks
Cross-functional Collaboration
Work flexibly between the Registration and Visa teams, depending on pro...
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