Docusign CLM Implementation Consultant

Job Title:– Docusign CLM Implementation Consultant

Location:- LTIM Pan India

Job Description:-

Role Summary

Provide hands-on configuration and implementation of DocuSign CLM along with AMS support. Responsible for day-to-day issue resolution, minor enhancements, and ensuring system stability.

Key Responsibilities

• Configure CLM workflows, templates, clause libraries, and approval rules based on requirements.

• Support data migration activities including mapping, validation, and reconciliation.

• Manage AMS tasks such as incident resolution, minor enhancements, and system monitoring.

• Assist with quarterly upgrades, perform regression testing, and prepare release documentation.

• Maintain configuration documents, SOPs, and user guides for operational readiness.

• Collaborate with onshore architect and business analysts to ensure alignment and compliance.

• Ensure all changes follow governance and approval processes while maintaining audit readiness.

Required Skills

• 5–8 years in enterprise applications; 2+ years in CLM implementation/support.

• Hands-on experience in CLM configuration and troubleshooting.

• Familiarity with AMS processes and ticketing tools (e.g., ServiceNow).

• Strong problem-solving and communication skills.

Preferred Certifications

• DocuSign CLM Specialist

• ITIL Foundation

Tech & Environment

• Platforms: DocuSign CLM + DocuSign eSignature

• Integrations: Salesforce, SAP/Ariba, Workday, NetSuite, MS Dynamics, ServiceNow, IdP/SSO

• Methods: Agile/Scrum, ITIL v4, DevSecOps, CI/CD (Azure DevOps/GitHub Actions)

• Compliance: GDPR, SOC2, ISO27001; data retention, encryption, audit trails

Nice-to-Have Domain Experience

• Legal Ops, contract risk/compliance, procurement sourcing, sell-side (MSA/SOW) and buy-side (NDA/MSA/PO)

• Playbook authoring and clause library governance

• AI-assisted clause extraction or obligation tracking (vendor tools or CLM features)

Soft skills

Clear communication, customer empathy, documentation discipline, on-call readiness.