DOD Skillbridge- Support Desk Engineer

About Us: At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation, excellence, and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environment where everyone can thrive. We are seeking active duty military personnel looking for an internship through Skillbridge as a Support Desk Engineer to join our team. This position is responsible for ensuring client satisfaction for Endurance ITs (EIT) clients. The role involves the triage, routing, and repair of incoming service incidents (phone, email, and portal). The Support Desk Engineer Tier 1 ensures that service delivery adheres to company standards. This individual will have a desired goal of effectively delivering superior customer service to our end users in a remote call center environment. The Support Desk Engineer Tier 1 will report to the Service Desk Manager. To accomplis...