Dover, DE - IT - DOE - Technology & Data Office - Product Specialist 1

Product Specialist (PS)
Bill Rate:
Interview: Phone interviews
Onsite

Description: Expert for a technical development or execution environment product or set of products. The primary responsibility of a PS is to make sound recommendations on functional and technical improvements to the product and manage and complete customer tickets related to the product. The PS will provide effective product support as needed. The PS will provide input to training and/or documentation materials regarding the latest technical and functional design changes and processes used within the product. The PS shall attend meetings, complete customer service ticket requests, submit weekly reports, and respond to emails and phone calls. The PS will create documentation as needed, assist in testing, and be part of the Customer Engagement team. The PS will report to the Customer Engagement Specialist.