DSS L1 - Toronto, Canada

Provide on-site technical support for end users, including desktops, laptops, peripherals, and mobile devices. Perform basic troubleshooting of hardware, operating systems, software applications, and connectivity issues. Install, configure, replace, and upgrade IT equipment such as PCs, laptops, monitors, printers, docking stations, and accessories. Support Windows operating systems and standard corporate applications. Assist with user account-related requests, including password resets and access issues, following established procedures. Escalate incidents to Level 2 or specialized teams when required, ensuring proper documentation. Log, track, and update tickets accurately in the service management system. Perform basic asset management activities, including inventory updates, tagging, tracking, and equipment lifecycle support. Support workstation moves, adds, and changes (MAC activities). Follow IT policies, security guidelines, and compliance requirements. Provide professional cust...