Job Description

Is Dutch your mothertongue ? Would you consider helping customers to get out of financially challenging situations as a chance to make a difference? Do you stay cool under pressure trying to provide the best possible solution for a client?

If so, then the position of Dutch speaking Collection Advisor might just be for you!

We are currently seeking a motivated and client-centric Dutch speaker to join a newly established Credit Management Services center in Greece.

As a Dutch speaking Collection Advisor, you will:

  • be at the forefront of the business, operating via telephone/chat/email to support Dutch customers
  • establish positive engagement with the customers, build relationships and demonstrate fair treatment
  • conduct affordability assessments in order to fully understand each customer's financial situation and, when needed, set up reasonable repayment plans
  • provide guidance to customers on the availability of free money advice
  • maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

    • A Dutch speaking Collection Advisor, should demonstrate:

  • Native or a near-native level in Dutch
  • Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
  • Service oriented and problem solving mindset
  • Patience and calmness in all situations
  • Ability to work both independently as well as a member of a team
  • PC literacy

    • The company offers the following benefits for this Dutch speaking Collection Advisor role:

  • Opportunity to participate in the development of a front-running service centre
  • A competitive package including an attractive base pay (including 2 extra salaries per year)
  • bonus scheme plus extra benefits
  • Best-in-class training program that spans several weeks to develop your skill set and ensure your success
  • Professional growth and development opportunities

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