Dutch-speaking Customer Service agent

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Dutch-speaking Customer Representative to join their teams in Greece.

Position: Customer Service Representative

Location: Athens, Greece

Work model: On-site, 100%

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from accommodation rental managers/owner
• Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication.
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.
• Use adequate tools, processes and/or m...