Job Description

Mercier Consultancy MD is delighted to present an exciting opportunity for a Dutch Speaking Customer Service Agent for Booking.com, with the chance to work in the beautiful setting of Greece. In this role, you will provide outstanding customer support to Dutch-speaking clients, assisting them with their travel bookings and inquiries while ensuring a seamless experience.


Responsibilities

  • Assist Dutch-speaking customers through phone, email, and chat with inquiries related to travel bookings, accommodations, and other services offered by Booking.com.
  • Provide detailed information about properties, pricing, and availability, while helping customers make informed decisions.
  • Resolve issues and complaints with a focus on delivering excellent customer satisfaction.
  • Maintain accurate records of customer interactions in the CRM system for tracking inquiries and feedback.
  • Work closely with team members to ensure a collaborative approa...

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