Job Description

Mercier Consultancy MD is delighted to announce the opening for a Dutch Speaking Customer Service Agent to join the esteemed team at Miele, a leading brand in home appliances. This role allows you to work in the beautiful setting of Greece, where you will provide unparalleled support to Dutch-speaking customers, ensuring they receive the best service possible for their Miele products.


Responsibilities

  • Provide exceptional customer service to Dutch-speaking clients through phone, email, and chat regarding inquiries about Miele appliances.
  • Educate customers on product features, assist with troubleshooting, and handle order-related questions.
  • Address and resolve customer complaints with a professional and courteous demeanor.
  • Maintain accurate records of customer interactions and documentation in the CRM system.
  • Collaborate with various teams to enhance service delivery and customer satisfaction.
  • Stay updated on product...

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