Job Description

Overview

Dutch speaking Customer Service and Technical Support Advisor with English.

Purpose of the role: We would like our experts to become ambassadors of our brands and to provide 360° support to all brands in presales and aftersales scenarios (including physical stores and e-commerce), basic technical support for troubleshooting and backoffice tasks.

Responsibilities
  • Provide 360° support to all brands in presales and aftersales scenarios
  • Deliver basic technical support for troubleshooting
  • Perform backoffice tasks to support customer interactions
Requirements
  • C2 level of Dutch
  • Advanced level of English
  • Listening and understanding capacity
  • Empathy and customer focus
  • Problem solving and technical learning
  • Integrity and trust
  • Conflict management
Desirable experience
  • Digital user / e-commerce user
  • Cross-Selling / Up-Sell...

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