Job Description
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading Digital Marketing Platform in Sofia. This role is perfect for individuals who are enthusiastic about digital marketing and passionate about helping customers succeed. As a member of our customer service team, you will provide support to clients in Dutch, assisting them in utilizing the platform effectively to achieve their marketing goals.
Key Responsibilities
- Handle customer inquiries regarding the digital marketing platform via phone, email, and chat in Dutch.
- Provide guidance to clients on using the platform features and tools effectively.
- Assist with troubleshooting issues and resolving customer concerns promptly.
- Offer insights and best practices to help clients maximize their marketing campaigns.
- Document customer interactions accurately and maintain updated records in the CRM system.
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