Job Description

Mercier Consultancy MD is excited to offer an opportunity for Dutch Speaking Customer Service Representatives for a leading HealthTech Company, with the flexibility to work remotely from Greece. This role is perfect for individuals who are passionate about healthcare technology and customer service. As a member of our dedicated team, you will assist customers in navigating their inquiries related to health technology products and services while communicating effectively in Dutch.


Key Responsibilities

  • Manage customer inquiries related to health technology products, services, and functionalities via phone, email, and chat in Dutch.
  • Provide comprehensive information on product features, usage guidelines, and troubleshooting.
  • Assist customers with account-related questions and technical support as necessary.
  • Resolve customer issues and complaints efficiently, ensuring high levels of satisfaction.
  • Document all customer interactions accurately in our CRM system for effective follow-up.
  • Collaborate with technical teams to provide timely feedback and improve customer experiences.
  • Stay updated on new product developments and healthcare industry trends to offer informed support.

Requirements

  • Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus.
  • Experience in customer service, preferably within the healthcare or technology sectors.
  • Strong communication skills with the ability to explain complex concepts clearly.
  • Excellent problem-solving abilities and a customer-driven mindset.
  • Ability to manage multiple inquiries and prioritize effectively in a remote setting.
  • Familiarity with CRM software and other customer service tools is desirable.
  • Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

  1. Competitive Monthly Salary
  2. 2 Extra Salaries Per Year
  3. Fully Paid Relocation Package
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...

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