Dutch speaking Customer Service Representative

Responsibilities

• Provide frontline service to customers and route their calls to the appropriate department
• Provide a friendly and efficient service in answering customer queries
• Ensure agreed KPIs are met
• Perform duties in a compliant manner in accordance with policies and procedures
• Develop and maintain a working knowledge of our products

Requirements

• C2 level of Dutch
• Ability to speak and write English fluently
• Minimum of 2 years customer services experience, preferably in a similar industry
• Excellent customer focus and the ability to work to tight deadlines
• IT literate Previous Salesforce.com knowledge an advantage
• Excellent time management & telephone etiquette
• Highly professional written and verbal communication skills
• Proactive can work with minimal supervision

Benefits

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