Job Description


Location: Valencia, Spain 

Employment Type: Full-time

What You'll Do

  • Communicate with customers via phone, email, chat, and social media
  • Personalize every interaction with empathy and active listening
  • Guide customers to the right solutions and ensure satisfaction
  • Escalate feedback to improve internal processes
  • Focus on KPIs like customer satisfaction, quality, and productivity
  • Help retain customers through outstanding service

Who You Are

  • professionally fluent in Dutch (C1 level)
  • Fluent in English (minimum B2 level)
  • Previous experience in hospitality or customer-facing roles is a plus
  • Excellent communication and interpersonal skills
  • Tech-savvy and familiar with Google Suite, MS Office, and CRM tools
  • Team-oriented, flexible, and proactive
  • Able to work independently and adapt to a fast-paced environment
  • Customer-first ...

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