Dutch speaking Customer Support Representative with relocation to Lisbon

The job

We are looking for a Dutch speaking Customer Support Representative to work for a leading global provider in Lisbon, Portugal. You will be part of a team, ensuring a competent and friendly customer service
experience over the phone and via e-mail.

The activities

Listen to customers questions and concerns, and provide answers and solutions;
Troubleshooting regarding orders, deliveries, payments and returns;
Point of contact for external sellers;
Provide information about digital products;
Escalation and rerouting of issues to other departments.

Working hours

40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Sunday from 07:00 to 23:00.

Rotating shifts

You will be assigned for a daily working time of 8 hours with an additional hour lunch break.