Job Description

Patrique Mercier Recruitment FR is thrilled to announce an opening for a Dutch Speaking End User Support Specialist. This position is ideal for enthusiastic individuals who are eager to provide outstanding support in a technology-focused environment. As a Dutch Speaking End User Support Specialist, you will assist Dutch-speaking clients by addressing their technical concerns and ensuring a seamless user experience.


Responsibilities

  • Deliver high-quality support to end users in Dutch through various channels, including phone, email, and chat.
  • Identify, troubleshoot, and resolve technical issues related to software, hardware, and networking.
  • Provide user training and guidance on effectively using various applications and systems.
  • Accurately document all support interactions and resolutions in the ticketing system.
  • Collaborate with technical teams to escalate complex issues and suggest improvements to processes.
  • Ensure follow-up with users to confirm resolution of their issues and satisfaction with the support provided.
  • Stay informed about new technological developments to enhance service delivery.

Requirements

  • Fluency in Dutch and English is required, with excellent verbal and written communication skills.
  • Experience in end user support or a customer service role is preferred.
  • Strong analytical and troubleshooting skills to effectively resolve technical challenges.
  • Exceptional customer service orientation and a passion for helping others.
  • Familiarity with support ticketing systems and remote assistance tools is beneficial.
  • Ability to prioritize tasks and work independently in a fast-paced environment.
  • A genuine interest in technology and a commitment to ongoing professional development.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

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