Job Description
Start Date: 26.05.2025
Are you detail-oriented, analytical, and passionate about ensuring excellent customer experiences? Join our international team in Lisbon as a Quality Analyst and play a vital role in delivering outstanding service for one of our prestigious global clients.
Your Responsibilities
As a Dutch-speaking Quality Analyst, your main goal will be to monitor and improve the quality of customer interactions. You'll use your keen eye for detail and analytical mindset to evaluate service performance and help drive continuous improvement. Including:
Reviewing and analyzing customer service calls daily.
Using data insights to evaluate call audits.
Attending meetings with team supervisors to discuss audit outcomes.
Identifying and reporting issues with call scripts and procedures.
Supporting clients in monitoring specific programs.
Sharing performan...
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