Job Description

Duty Manager(

Job Number:

HOT0C2SZ)

Work Locations

:DoubleTree Johor BahruLot 13177, No 12 Jalan Ngee HengJohor Bahru80000

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.


What will I be doing?


As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Occupy the hotel lobby and other public areas, particularly at busy times

  • Engage Guests in conversation and provide general assistance

  • Manage, record, and resolve promptly all Guest complaints

  • Meet and greet VIP Guests and major ...

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