Duty Manager

Front Office Operation

• Conduct daily briefings and ensure that all pertinent information is well received by team members

• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met

• Review, analyze and suggest improvement of work flow and standards at the Front Desk

• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

• Communicate with Front Office Manager on all matters regarding guest services & hotel operations

• Ensure documentation of all guest related issues using the logbook

• Sign media and supervise shift handover procedures

• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues

• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently

• Assist Guest Relations in greeting, rooming, and sending off guests

• Inspect front of house and back of house regularly for cleanliness and orderliness

• Ensure that front line staff complies with marketing techniques and maximizes sales

• Check billing instructions, monitor guest credit and act upon any discrepancies

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently

• Diploma in Tourism / Hospitality Management
• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint