Job Description

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, New South Wales, Terrigal

Hotel: Terrigal Pacific (TERAS), Pine Tree Lane, 2260

No two days are the same - but you'll usually be:

A taste of your day-to-day

Leading the way across guest experience, team performance, and hotel operations

Prioritising workloads and keeping shifts running smoothly

Coaching and developing your team to deliver genuine, memorable guest experiences

Having confident, authentic conversations with guests to resolve issues or concerns

Acting as the first point of contact for any critical or emergency situations

Being visible, approachable, and ready to step in wherever needed

What we need from you
  • At least 2 years' experience in front desk or guest service leadership
  • Strong spoken and written English; additional languages are a bonus
  • Solid communication, problem-sol...

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