duty manager

Job Description & Requirements

Reports to:

Cluster Operations Manager

Position Summary:

The Duty Manager is responsible for the seamless and profitable operation of the service apartments during their assigned shifts. Acting as the primary point of contact, this role ensures the highest standards of guest service, health and safety, and security are maintained. The Duty Manager leads by example, coordinating all departments, resolving issues with professionalism, and taking a proactive approach to maximising revenue opportunities.

Key Responsibilities

1. Guest Experience & Relations

• Serve as the on-site representative for all guest inquiries, feedback, and service recovery, ensuring a personalised and exceptional experience.
• Ensure prompt, empathetic, and professional resolution of any guest issues.
• Proactively monitor guest satisfaction levels and implement measures to enhance service delivery.

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