Job Description
- Reports directly to and communicates with the Operation Manager on all pertinent matters affecting guest service and hotel operations.
- Cooperates, coordinates and communicates with other hotel departments as required.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
- Responds to guest needs and resolves related problems
- Supervises and directs Reception and Reservations personnel.
- Supports and assists Front Office personnel and all departments at peak periods.
- Ensures VIP guests receive special attention.
- Inspects front of house and back of house regularly for cleanliness.
- Assists Guest Relations in greeting, rooming, and sending off VIP guests.
- Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
- Provides input for Front Office meetings.
- Promotes inter-hotel sales and in-house facilities.
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