Duty Manager

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

Duty Manager / Front Office Supervisor

Job Summary: To assist the Assistant Front Office Manager (AFOM) in handling Front Office Operations smoothly to achieve the “Total Guest Satisfaction” goal. The position is responsible for implementing Front Office policies and procedures, increasing average room rate (ARR), room revenue, and occupancy. The role also addresses guest complaints, responds to emergencies, and ensures efficient and courteous service at all times.

Responsibilities

• Ensure all Front Office employees follow the company’s policies and procedures.
• Maintain the highest levels of guest satisfaction through excellent customer service.
• Assist AFOM in training, reviewing/updating departmental policies, coordinating office activities, and planning meetings or briefings.
• Coordinate with Security to maintain safety of premi...