Job Description
**What Is The Job?**
As Duty Manager, you’ll manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.
**Your Day To Day**
+ Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
+ Monitors Front Office and Guest Relations personnel to ensure IHG members, known repeat guests, and VIPs receive special attention and recognition.
+ Ensures prompt guest attention and personal recognition throughout the hotel by responding to guest needs and resolving issues efficiently.
+ Greets, rooms, and sends off VIP guests, coordinating with Guest Relations for a seamless experience.
+ Reviews guest feedback, identifies areas for improvement, and implements strategies to enhance guest satisfaction.
+ Conducts regular checks on public areas, ensuring cleanlin...
As Duty Manager, you’ll manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.
**Your Day To Day**
+ Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
+ Monitors Front Office and Guest Relations personnel to ensure IHG members, known repeat guests, and VIPs receive special attention and recognition.
+ Ensures prompt guest attention and personal recognition throughout the hotel by responding to guest needs and resolving issues efficiently.
+ Greets, rooms, and sends off VIP guests, coordinating with Guest Relations for a seamless experience.
+ Reviews guest feedback, identifies areas for improvement, and implements strategies to enhance guest satisfaction.
+ Conducts regular checks on public areas, ensuring cleanlin...
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