Job Description

Hotel: Sorrento Mornington Peninsula (MELST), 23 Constitution Hill Road, 3943

We like to lead from the front. So, we're looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions

A little taste of your day-to-day:

Every day is different at IHG, but you'll mostly be:

  • Leading the way - managing guest experiences, team performance and hotel operations
  • Prioritising workload and ensuring your team deliver authentic, memorable experiences
  • Developing your team's skills to drive results that positively impact on hotel performance
  • Having authentic conversations with guests to resolve issues, queries or concerns
  • Being first point of contact for any critical emergency situations
What We need from yo...

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