Duty Manager

Key Responsibilities:

• VIP Guest Management: Greet VIP guests and perform special services as directed by the Front Office Manager. Assist in VIP arrivals and departures in the absence of Guest Relation Officers.
• Lobby and Public Area Oversight: Ensure cleanliness, lighting, and proper maintenance of the lobby and public areas. Monitor front office staff for professional appearance and courteous behavior.
• Registration Verification: Check registration cards of arriving guests to ensure all information is accurately filled by Guest Relation Officers or guests.
• Guest Communication Support: Assist in sending guest messages, faxes, or other communications as needed.
• Night Reception Coordination: Provide instructions to the Night Reception during high occupancy periods regarding walk-in guests and releasing rooms blocked due to no-shows.