Duty Manager

We are seeking a highly skilled and experienced Duty Manager to join our team at Grand Mercure Mysore, India. As a Duty Manager, you will play a crucial role in overseeing daily operations, ensuring exceptional guest experiences, and maintaining the highest standards of service in our establishment.

• Manage and supervise front office staff, including reception, administration, and data management teams
• Ensure prompt, cordial attention and personal recognition for all guests, with special focus on VIPs and repeat visitors
• Maximize occupancy, revenue, and average room rates while maintaining high service standards
• Collaborate with Housekeeping to maintain room quality and ensure timely preparation
• Liaise with various departments to meet special guest needs and requests
• Implement and monitor credit policies and procedures in coordination with the Finance Department
• Analyze computer reports and compile re...