Duty Manager

• JOB PURPOSE

The Duty Manager provides supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards established by Accor Group of Hotels.

Supervise shift for smooth running in all areas of Front Office i.e. Front Desk, Concierge, Bell Desk, Limousine / Airport Services, Business Centre, Pullman Connect / Guest Services and Executive Lounge - on a day-to-day basis and to achieve the goals set for Guest Services.

• EXECUTIVE RESPONSIBILITIES & EMPOWERMENT

• On shift Duty Manager will be responsible for all Front Office operations.
• Responsible for following and ensuring the standard operating policies (Key to Success) and procedures are adhered to. Duty Manager will resolve all guest complaints abiding the hotel policies to gain the guest loyalty.