Duty Manager

What's the job? 

Duty Manager (DM)s play a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity.  Accountable for Guest Service Agents' (GSA) execution of the consistent Holiday Inn Express guest experience. 

In addition, the DM will be a Champion in one of the following areas;

1. The Guest Experience & Brand Standards Champion is pivotal to delivering our unique Guest Experience and is responsible for consistent delivery of the Express guest experience.      Key areas of responsibility will be efficiently anticipating the needs of the guest and identifying operation barriers to delivering the unique Guest Experience.  The role acts as the custodian of Holiday Inn Express service delivery.
2. The Great Room Champion liaises with the outsourced food provider, overseeing and directing the Great Room efficiently to ensure modern and uncomplicated cus...